Ordering/Quoting Information

PRL Vendor Information:

  • NAICS Code: 334515
    • SIC 3825
  • DUNS Number: 79-892-0401
    • We are registered with the CCR
  • CAGE Code: 0ZWF8
  • Exostar OrgID:
    • EXO36823 (Pulse Research Lab)
    • EXO21441 (Pulse Instruments)
    • PRL and PI are sister companies, and the exact same PRL products may be purchased from either named company with the same pricing, terms, and delivery. If you do not yet have PRL approved in your vendor database, it may be easier to order from Pulse Instruments.
  • Harmonized Tariff Code: All PRL products are categorized under HTS "Schedule B" code 9030890000 and ship under ECCN EAR99, "No license required" to all non-prohibited entities.
  • PRL is a small business (NAICS 334515 < 500 employees), minority-owned and woman-owned

Pulse Research Lab products may be purchased via:

International Sales Contacts

Miscellaneous

 


California Sales Tax

By default Pulse Research Lab charges sales tax on all orders with a California shipping address. If you are tax-exempt, please create your customer account, but do not place your order yet. You can place items in your cart, but do not check out. 

Email your tax exemption certificate to sales@pulseresearchlab.com, and we will mark your account as Tax Exempt, which will then allow you to check out without sales tax.

This is not necessary for customers outside the state of California.

If you have already checked out and were charged sales tax inappropriately, please email sales@pulseresearchlab.com with your order number and your tax exemption certificate, and we will remove it.


Minimum Order Value

All orders are subject to a minimum order value of $95, excluding tax and shipping. Popular small items that may be used to "fill out" an order include our mounting brackets, cables, or our SMA finger wrenches.


Online Ordering

Orders for all standard PRL products may now be placed online.

We accept Visa, Mastercard and American Express for online orders. Approved customers who have been issued a PRL Customer Number (C1xxxxxx) may submit a company P.O. instead.


Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Phone, Fax or Email Orders:

Please call, fax or submit your order via email and indicate your desired method of payment. For wire transfers, we will calculate shipping charges and send you wire-transfer instructions.

  • Phone--Call (310) 515-5330 and choose extension 24, or ask for PRL Sales
  • Fax--Fax orders to (310) 515-0068
  • Email--sales@pulseresearchlab.com 

Do not submit credit card numbers over email; please fax or call them in instead.


Shipping & Delivery Policy:

Orders for in-stock items received before 12:00 PM Pacific Time will ship the same day or the next day. Orders for out-of-stock items may take up to 4 weeks to ship. Your estimated shipping date will be listed on the PDF sales order confirmation emailed to you after we process your order at the factory. This PDF sales order confirmation will be emailed on or before the next business day after your ordered is placed online.

PRL ships online orders via UPS. U.S. POs submitted with instructions to ship "Best Way" will ship via UPS Ground or Fedex Ground, charged at the carrier's retail rates.

Shipping charges will apply to each shipment within an order. Please indicate at the time of your order whether we may partial-ship if all products are not available at the same time.

You may have your order shipped collect on your UPS or Fedex account at no charge, but please specify the service level you desire. Using any carrier other than UPS or Fedex may incur a $10 handling fee.

All products ship from Torrance, CA 90502, USA.

To estimate shipping weights:

  • Most PRL products with a 2.9" x 1.3" profile have a shipped weight of 4 lbs./1.8 kg including the bundled power supply, or 1 lb./0.5 kg without the supply. Examples include the PRL-414B, PRL-425T, and PRL-260BNT.
  • Most PRL products with a 6.8" x 3.0" profile, 4.0" length, and a single PCB, have a shipped weight of 5 lbs./2.3 kg including the bundled power supply, or 2 lb./0.9 kg without the supply. Examples include the PRL-4110-BNC.
  • Most PRL products with a 6.8" x 3.0" profile and either dual PCBs and/or a length greater than 4.0" have a shipped weight of 6 lbs./2.7 kg including the bundled power supply, or 3 lb./1.4 kg without the supply. Examples include the PRL-4220-BNC and PRL-4216UL-TR.
  • Most PRL products sold without a power supply, such as our passive splitters and signal conditioning kits, have a shipped weight of less than 1 lb./0.5 kg.

See each product's datasheet or contact sales@pulseresearchlab.com for more specific shipping weights.

 

International Orders:

P.R. China

WJH International Trading Inc.
68 Lilac Lane 
Paramus, NJ 07652
USA 
Tel. (201) 368-3869 
Fax. (201) 368-0523 
Mobile: (917) 902-2288
Mr. Jun Ho (wjheinc@gmail.com)
    WJH International Trading Inc.
    Rm. 1208 Moma Bldg.
    #199 North Chaoyang Road
    Chaoyang District
    Beijing 100026 
    China 
    Tel: 8610-8596-7845 
    Fax: 8610-8596-7847
    Mr. Jun Ho (wjheinc@vip.sina.com)

      France

      ELEXO Corporation 
      20 Rue de Billancourt
      92100 Boulogne
      France
      Tél : +33 (0)1 41 22 10 00
      Fax : +33 (0)1 41 22 10 01
      Mr. Stéphane-Alexis VIVET, stephane.vivet@elexo.fr

      India

      Specialise Instruments Marketing Company
      Tel: +91-22-25171922
      Fax: +91-22-25171924
      Mobile: +91-98-20093150
      305, Kailas Industrial Complex, A-Wing, 3rd Floor
      Building No. 2, Parksite Vikhroli (W)
      Mumbai - 400079 INDIA
      Mr. Sanjiv Desphande, specmco1@vsnl.com

      Israel

      Scitronix, Inc.
      Tel: +972 2 9997026
      Fax: +972 2 9997027
      15/5 Nahal Refaim
      Ramat Beit Shemesh
      99640 ISRAEL
      Mr. David Morris, david@scitronix.co.il

      Japan

      Nippon Industrial Corp.
      Tel: +81-3-3271-3502
      Fax: +81-3-3271-3505
      4-12, 2-Chome
      Kyobashi, Chuo-Ku
      Tokyo 104-0031 JAPAN
      Mr. Shin NEMOTO, s.nemoto@barnes.co.jp

      Korea

      007World Co., Ltd.
      Tel: +82 31 655-8117, 911
      Fax: +82 31 658-8117
      Kinetic Cinema 5F
      818-35, Seojeong-dong Pyeongtaek-si
      Gyeonggi-do, South Korea
      Mr. Eui Ung Seol, ung.e.seol@gmail.com

      Taiwan

      Collimage International Co., Ltd
      Tel: +886-2-8732-8585
      Fax: +886-2-8732-8586
      4F No.232 Sec. 3 Hoping East Road
      Taipei 106 Taiwan R.O.C.
      Mr. Alan Tuan, alantuan@collimage.com.tw

      Turkey

      Scitronix, Inc.
      Tel: +972 2 9997026
      Fax: +972 2 9997027
      15/5 Nahal Refaim,
      Ramat Beit Shemesh
      99640 ISRAEL
      Mr. David Morris, david@scitronix.co.il
       

      All others

      Please contact our direct sales department.

      Pricing is territory-specific, based on the country of your ship-to address. We use IP address mapping to determine your location for purposes of displaying the correct pricing for your territory. Please contact sales@pulseresearchlab.com if you believe you are seeing the incorrect pricing for your territory.

      For international orders, we accept credit cards (Visa or Mastercard).

      To obtain an estimate of shipping charges, please supply us with your shipping address and postal code. We ship international orders via UPS, DHL, or Federal Express, at our option, unless you specify a carrier with your account number.

      For International Orders placed through our website, the first email you receive will not reflect your total purchase price. A subsequent email will be sent with  shipping charges included. You must confirm that final quotation by email before we will process your order.


      Privacy Policy:

      We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


      Terms and Conditions:

      All items are warranted to be free from defects in materials and workmanship and to perform to published specification for a period of 1 year from date of purchase. Defective items under warranty may be returned at PRL expense for repair or replacement. Repair or replacement is at PRL's option, and replacement may be with an item of equal or greater performance. Please read the FAQ, then contact support@pulseresearchlab.com to obtain an RMA number if you believe your unit is defective. No returns will be accepted without an RMA number.

      The warranty is void if the product has been modified, disassembled, abused, or applied incorrectly. Incorrect AC or DC supply voltages and/or incorrect signal levels and/or input frequencies in excess of the published fMAX for each model are considered mis-application of the product. Please consult the published specifications for appropriate supply voltages, input signal levels, and input signal frequencies.

      Any standard, non-defective items returned for refund are subject to a 15% re-stocking fee, and freight will be charged to the customer. No items will be accepted for refund after 30 days from date of receipt. Special-order and custom items may not be returned.

      Items returned for repair that are not defective are subject to a test and evaluation fee of up to 15% of the original cost of the item.

      Items may be ordered for pre-arranged evaluation period of up to 30 days. Evaluation units may be returned, "no questions asked," without incurring a restocking fee. Evaluation units may be demo or refurbished units, but still carry a full 1 year warranty. Please contact sales@pulseresearchlab.com to arrange an evaluation order.

      PRL's warranty is limited to the terms listed above, and does not imply fitness or merchantability for any particular purpose. PRL's sole responsibility is limited to repair or replacement of a defective item, and in no event shall PRL be liable for any loss or damage caused by use of PRL's products.

      Placing an order with Pulse Research Lab constitutes acceptance of these terms and conditions.